Refund and Returns Policy
Last updated: [Current Date]
1. Introduction
Welcome to https://www.lilvora.store. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our website. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags and packaging intact.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or call +1(806)737-9486. Provide your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
3.2 Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Refunds
4.1 Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. The refund will be issued to your original payment method.
4.2 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Item is returned used, damaged, or missing parts
- Item is not in its original condition
- Item is returned after the 30-day return period
5. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1(806)737-9486.
6. Customer Responsibilities
You are responsible for:
- Ensuring return items are properly packaged to prevent damage
- Including all original items, accessories, and documentation
- Providing accurate contact and order information
- Complying with the return timeframe and conditions
7. Legal Disclaimer
This policy is subject to change without notice. We reserve the right to refuse returns that do not meet the stated conditions. This policy does not affect your statutory rights as a consumer. For questions about this policy, contact us at [email protected], +1(806)737-9486, or write to us at our business address.